JOIN BIKAI – BUILD YOUR CAREER IN ANALYTICAL INSTRUMENTS

Location: Kuala Lumpur, Malaysia
Company: BIKAI – A Leading Technical Solutions Provider in Chromatography, Spectrum & Mass Spectrometry

BIKAI is a trusted partner in the analytical instruments industry, serving diverse sectors including pharmaceutical, food safety, R&D, education, government, healthcare, and quality control. We are expanding our Malaysia operations and looking for passionate professionals to join our dynamic team.

We are currently hiring for two key positions:

1. CUSTOMER SUPPORT MANAGER (HPLC & Analytical Instruments)

Role Overview:
As our Customer Support Manager, you will drive customer success across the entire product lifecycle—from pre-sales technical consultation to after-sales service and training.

Key Responsibilities:

• Develop technical solutions and support customer method validation during pre-sales.

• Provide application support and technical communication throughout the sales cycle.

• Deliver professional after-sales services including installation, troubleshooting, maintenance, and training.

• Promote preventive maintenance packages and consumables/spare parts sales.

• Manage daily operations of our DEMO center, ensuring readiness for demonstrations and customer visits.

• Support marketing and brand-building initiatives for the sales team as needed.

What We’re Looking For:

• Degree in Analytical Chemistry, Instrumentation, Electronics, or related field.

• Hands-on experience with HPLC or similar analytical instruments (highly preferred).

• Strong problem-solving skills and a customer-first mindset.

• Fluent in both English and Chinese (written and spoken).

• Willingness to travel locally and regionally.

• Self-motivated, collaborative, and technically curious.

• Prior after-sales or technical support experience is an advantage.

What’s on Offer:

• Starting base salary from RM 8,000/month (commensurate with experience).

• Professional technical training and continuous skill development.

• Career growth opportunities within an international organization.

• Supportive, collaborative environment with exposure to advanced technologies.

2. OPERATIONS & ADMINISTRATION SPECIALIST

Role Overview:
This role is the backbone of our local operations. You will manage daily administration, coordinate cross-border communications, and support site development projects—all while working closely with our global team.

Key Responsibilities:

• Oversee daily office administration and ensure smooth internal workflows.

• Coordinate communication between Malaysia operations and BIKAI’s global teams.

• Handle documentation, contracts, quotations, invoices, and operational records.

• Support site selection, feasibility research, office renovation, and contractor coordination.

• Negotiate with landlords, contractors, and service providers.

• Organize customer visits, meetings, training sessions, and business events.

• Act as the local point of contact for visiting colleagues, partners, and customers.

• Track project progress and assist in resolving operational issues.

• Coordinate basic warehouse operations, inventory records, and logistics (including freight forwarding and shipment tracking).

What We’re Looking For:

• Strong organizational and coordination skills with a high sense of responsibility.

• Ability to manage multiple tasks and projects simultaneously.

• Excellent communication skills in both English and Chinese.

• Experience in administration, operations, or project coordination.

• Basic knowledge of office setup, supplier coordination, or site selection is a plus.

• Proactive, detail-oriented, and execution-focused.

• Comfortable with negotiations and external communications when required.

What’s on Offer:

• Competitive salary package.

• Broad exposure to business operations beyond traditional administration.

• Growth opportunities with an expanding international company.

• Supportive team culture with strong cross-regional collaboration.

• Long-term career development path.

How to Apply

If you are ready to take the next step in your career with BIKAI, please send your CV and a brief cover letter to:

Dr. Hugo LIN
📧 hugo@uvtech-cc.com | info@bikaicorp.com | hr@bikaicorp.com
📱 WhatsApp/WeChat: +86 15659311309

Please quote job reference:

• For Customer Support Manager: JD-BD-260205

• For Operations & Administration Specialist: JD-BD-260204

We look forward to welcoming you to the BIKAI family!